Scope: This notice applies to the public LumisCare marketing website and demo/contact enquiries. It does not replace customer contracts, data processing agreements, business associate agreements, or product-specific privacy terms for the LumisCare SaaS platform.
Who is responsible
LumisCare is operated for the EU-first and US-aware market by Snowit, Bosnia and Herzegovina. For privacy questions, contact hello@lumiscare.com.
What we collect on this website
The public website is currently a static marketing site. If you contact us by email or request a demo, we may process:
- your name and work contact details,
- your organisation and role,
- your message and demo requirements,
- technical email metadata needed to deliver and respond to the message.
Please do not send sensitive care data by email
Do not send patient, care-recipient, protected health information, medical records, medication details, or other sensitive care data to hello@lumiscare.com. Demo enquiries should use business/contact information only.
Why we use the information
We use demo/contact information to respond to your enquiry, arrange a product conversation, maintain business records, improve the website, and protect the security of our services.
Legal basis
For EU/EEA and UK-style privacy regimes, our usual legal bases are legitimate interests in responding to business enquiries, taking steps before entering into a contract, and complying with legal obligations where applicable.
Sharing
We may use trusted service providers for email hosting, website hosting, security, and operational support. We do not sell marketing-site enquiry data.
International context
LumisCare is prepared for EU-first and US-aware operation. If information is processed across borders, we will use appropriate safeguards where required by applicable law.
Retention
We keep demo/contact information only for as long as reasonably needed for the enquiry, relationship management, security, and legal or accounting requirements.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. Contact hello@lumiscare.com to make a request.
Changes
We may update this notice as LumisCare moves from marketing-site enquiries to broader SaaS operation. Material changes will be reflected on this page.